HOO POLICIES AND GUIDELINES

ENSURING COMFORT, SAFETY, AND RESPECT FOR EVERY CONNECTION

At Hoo, we are dedicated to providing a safe, respectful, and enjoyable environment for all our users and Night Owl Advisors. To maintain the quality and integrity of our services, we have established clear policies and guidelines that reflect our commitment to comfort, safety, and meaningful connections.

Below, you’ll find our policies on privacy, appropriate conduct, harmful disclosures, and terms of service.

These guidelines ensure that every interaction on Hoo remains positive, supportive, and aligned with our mission to offer connection and comfort through the night.

We encourage you to review these policies to understand your rights, dual responsibilities, and how we work to protect and support our community.

Refund Policy

At Hoo, we strive to provide the best service possible. However, we understand that circumstances may arise where refunds are requested. Please review our refund policy below.

Refund Eligibility

Refunds are issued in the following cases:

Technical Issues: If our platform experiences technical errors that prevent you from using your minutes.
Duplicate Charges: If you are accidentally charged more than once.

Non-Refundable Situations

Policy Violations: Minutes forfeited due to violations of Hoo's policies are non-refundable.
Change of Mind: Refunds are not provided for unused minutes due to a change of preference.

Subscription Modifications

If you wish to adjust your subscription plan to better suit your needs, you can contact Hoo Support for assistance. Changes will take effect in the next billing cycle.

Requesting a Refund

To request a refund, please contact us at:

Email: [support@hoo.com]
Phone: [Customer Service Number]